Agreement to these terms

These Terms & Conditions apply to your access to and use of the SoftMorrow website, including browsing our home textiles and sleep essentials, purchasing products, communicating with us, and using related services made available through the website.

By using the website or submitting an order, you acknowledge that you have read and agree to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.

Certain services may also be subject to additional policies displayed on the website. Those policies form part of your agreement with SoftMorrow where applicable.

Eligibility and account information

You must be legally capable of entering into a binding agreement in your jurisdiction, or use the website with the involvement and supervision of a parent or legal guardian where required.

When you provide account, checkout, delivery, or contact information, you agree that the information submitted is accurate, current, and sufficiently complete for us to process your request or order.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website and for activity occurring through your account where permitted by applicable law.

Product information

We aim to present our bedding, bedroom textiles, pillows, mattress comfort products, and sleep accessories as clearly and accurately as reasonably possible.

Product colors and textures may appear slightly different depending on lighting, photography, display settings, screen calibration, material characteristics, or normal manufacturing variation. Dimensions and specifications are provided to help with product selection and should be reviewed before purchase.

Product descriptions, availability, specifications, packaging, materials, and pricing may be updated from time to time. Where an obvious error is identified before fulfillment, we may contact you to clarify the order or provide appropriate options.

Orders and acceptance

Submitting an order represents an offer to purchase the products in your cart. Receipt of an order confirmation does not necessarily mean that an order has been finally accepted or fulfilled.

We may need to review an order before fulfillment. To the extent permitted by applicable law, we reserve the right to decline or cancel an order where reasonably necessary, including situations involving unavailable inventory, incorrect pricing, suspected misuse, payment authorization issues, shipping restrictions, or inaccurate order information.

If an order is cancelled after payment has been successfully collected, any amount due back to you will be handled using the applicable payment and refund process.

Pricing and payment

Prices displayed on the website are shown in the currency presented at checkout unless otherwise stated. Applicable taxes, shipping charges, or other order-specific charges will be shown where required before you complete payment.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable amount to be processed for your order.

Payments are processed through secure third-party payment services available at checkout. We do not guarantee that every payment method will be available for every order, customer, device, or location.

Shipping and delivery

SoftMorrow orders are generally prepared for shipment within 3–5 business days. This preparation period is separate from carrier transit time.

Estimated delivery dates are estimates rather than guaranteed arrival dates. Transit may be affected by carrier operations, weather, holidays, destination access, address issues, customs procedures where applicable, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. If you notice an address error after ordering, contact us promptly. Changes cannot always be made after an order enters fulfillment or carrier handling.

Returns, refunds, and order concerns

Return and refund eligibility is governed by the policies published on our website. Please review the applicable policy before returning an item or requesting a refund.

Where a return is authorized, products should be returned in the condition and within the timeframe required by the applicable policy, subject to any rights that cannot be limited under applicable consumer law.

If your order arrives with a problem, contact our support team with your order information and relevant details so the matter can be reviewed.

You can review our Refund Policy for additional information.

Acceptable use of the website

You may use this website only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or legitimate use of the website by others.

You agree not to:

• Use the website for fraudulent, unlawful, deceptive, or abusive activity.
• Attempt to bypass, disable, disrupt, probe, or interfere with security or access controls.
• Introduce malicious code, automated attacks, or technology intended to damage or impair the website.
• Use automated means to collect website data in a manner prohibited by applicable law or these terms.
• Misrepresent your identity, payment authority, order information, or relationship with another person or organization.
• Use website content in a way that infringes intellectual property, privacy, publicity, or other legal rights.

Intellectual property

Unless otherwise indicated, the website and its original content, including branding, product presentation, written content, graphics, layouts, photographs, design elements, and other materials, are owned by or licensed to SoftMorrow and are protected by applicable intellectual property laws.

You may access the website for personal, non-commercial shopping and informational purposes. No ownership rights are transferred to you through access to the website or purchase of a product.

You may not reproduce, distribute, commercially exploit, modify, republish, or create derivative uses of protected website materials without permission where such permission is required by law.

Third-party services and links

Our website may rely on or provide access to third-party services such as payment processing, shipping, analytics, website functionality, or other services supporting your shopping experience.

Third-party services may operate under their own terms and privacy practices. SoftMorrow does not control every aspect of independent third-party systems and is not responsible for their separate content or practices except to the extent responsibility cannot be excluded under applicable law.

Information about how personal information is handled through our website can be found in our Privacy Policy.

Website availability and disclaimers

We work to keep the website accurate, useful, and available, but uninterrupted or error-free operation cannot be guaranteed. Website content may occasionally contain technical, typographical, pricing, availability, or other errors.

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis without warranties beyond those that cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude statutory warranties, consumer guarantees, or other rights that apply to you and cannot lawfully be waived.

Limitation of liability

To the fullest extent permitted by applicable law, SoftMorrow will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website where such liability may lawfully be limited.

Any limitation in these terms applies only to the extent permitted by law. Nothing in these Terms & Conditions limits liability or customer rights where such limitation would be prohibited.

Your specific legal rights may vary depending on your location, and mandatory consumer protections remain unaffected.

Changes to the website or these terms

We may revise website features, product information, policies, or these Terms & Conditions when reasonably necessary to reflect operational, legal, regulatory, security, or service changes.

When these terms are updated, the revised version may be published on this page with an updated revision date. Changes apply from the date stated unless applicable law requires another approach.

Your continued use of the website after revised terms become effective constitutes acceptance of those revised terms to the extent permitted by applicable law.

General provisions

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

A delay or failure to enforce a provision does not automatically waive the right to enforce that provision later.

These terms, together with applicable policies and notices referenced on the website, form the agreement governing your use of the website, except where mandatory law provides otherwise.

These Terms & Conditions are interpreted under applicable law, including any mandatory consumer protection rules that apply based on your location or transaction.

Questions about these terms

If you have questions about these Terms & Conditions, an order, shipping, or another SoftMorrow service matter, please contact our support team.

When contacting us about an order, include your order number and the email address used at checkout whenever possible so we can review your request efficiently.