Returns & Refunds
Returns & Refunds
A calmer way to make things right.
Bedding is personal. If something about your SoftMorrow order is not right, begin with our support team. We will review the order details, item condition and reason for the request, then provide the appropriate next steps before anything is sent back.
The Return Path
From request to resolution.
A return begins with a review, not a parcel in the mail. This helps us confirm the correct destination, documentation and resolution for your specific order.
Start the request
Contact our support team and tell us what happened. Include your order number and the item you would like us to review.
Share the details
If an item arrived damaged, incomplete or different from what you ordered, include clear photographs of the item and packaging when available.
Receive instructions
Once the request is reviewed, we will explain the appropriate next step and any return instructions that apply to your order.
Complete the review
When a return is required, the item may be reviewed after arrival before an eligible refund or other resolution is completed.
Condition Matters
What we look at during a return review.
Home textiles naturally require a little more care during the return process. Eligibility can depend on the reason for the request, the condition of the item and the details of the original order.
Unused and unwashed condition
When you are requesting a return because an item is no longer suitable for your needs, keep it unused, unwashed and free from signs of wear, fragrance, stains, alterations or other changes in condition.
Original pieces and packaging
Keep any included pieces, accessories and packaging together while your request is open. Complete order contents make it easier to review the item accurately.
Damaged or incorrect items
If your order arrives damaged or the wrong item is delivered, contact support promptly and provide photographs that clearly show the item, packaging and issue whenever possible.
Used or altered textiles
Items that have been used, washed, modified, damaged after delivery or otherwise changed from their received condition may not qualify for a standard return. Each request is reviewed using the available order details.
Refund Details
After an eligible return is approved.
We keep the final stage straightforward and will communicate the outcome of your request once the necessary review has been completed.
Original payment method
When a refund is approved, it is returned through the original payment method used for the order whenever applicable.
Refund notification
Once the refund has been issued from our side, you will receive confirmation using the contact details associated with your order.
Bank processing time
The time required for a completed refund to appear can vary by bank, card issuer or payment provider after it has been issued.
Before You Contact Us
A few details help us respond more clearly.
Having the right order information ready reduces unnecessary back-and-forth and helps our team understand your request from the beginning.
Returns FAQ
The details people ask about most.
If your situation is not covered here, contact our support team with your order number so we can review it directly.
Do I need to contact SoftMorrow before returning an item?
Can I send a return directly to the business address?
What should I do if my item arrives damaged or incorrect?
Can washed bedding be returned?
How long does a refund take to appear?
What if my order is still within the shipping process?
Can I request an exchange instead?
Need Help With an Order?
Tell us what happened. We will help you find the next step.
Send your order number, the item involved and a short description of your request. For damaged or incorrect items, include clear photographs whenever possible.