Shipping Information
Shipping Information
From our care
to your home.
We keep the journey clear and considered, from order confirmation through dispatch. SoftMorrow orders are prepared for shipment within 3–5 business days.
Business Days
Our standard order preparation window.
Order Confirmation
Review your order details after checkout.
Dispatch Update
Shipping details are provided when available.
Order Support
Our team is available if your order needs attention.
The Journey
A simple path from order to dispatch.
Thoughtful bedding deserves a calm buying experience. We keep each stage easy to understand, with the information you need along the way.
Order received
Once checkout is complete, your order enters our preparation process using the delivery information submitted with your purchase.
Prepared with care
Orders are generally prepared for shipment within 3–5 business days before they are handed over for delivery.
On its way
After dispatch, transit time can vary by destination and carrier service. Use your shipping update to follow the latest available progress.
Before Dispatch
The quieter details matter.
Your shipping information is checked against the order details provided at checkout. If you notice an address issue after placing an order, contact us as soon as possible. Once an order has entered dispatch, changes may no longer be possible.
Shipping Notes
What to know before your order arrives.
A few practical details can make the delivery experience easier to understand, especially when timing, tracking or address information changes.
Preparation time
SoftMorrow orders are prepared for shipment within 3–5 business days. This refers to the preparation period before dispatch and is separate from carrier transit time.
Transit timing
Delivery timing after dispatch can vary depending on destination, carrier routing and conditions encountered while the parcel is in transit.
Tracking updates
When tracking information is available for your shipment, use the latest carrier scan as the most current indication of its progress.
Address accuracy
Please review your shipping address carefully during checkout. If a correction is needed, contact us promptly before the order reaches dispatch.
Unexpected delays
Weather, transportation interruptions and other carrier conditions can occasionally affect a parcel after dispatch. Tracking information may take time to reflect new movement.
Delivery concerns
If your order appears delivered but cannot be located, review the delivery area and tracking details first, then contact our support team if additional assistance is needed.
Order Visibility
Follow the journey without the guesswork.
Have an existing order? Visit Order Tracking for the latest information available to you, or contact SoftMorrow if something does not look right.
How long does SoftMorrow take to ship an order?
When can I start tracking my order?
Can I change my shipping address?
Why has my tracking stopped updating?
What should I do if tracking says delivered?
Who can I contact about a shipping question?
Still Need Help?
We are here for the details that need a human touch.
For questions about an existing shipment, address information or delivery status, contact SoftMorrow and include the relevant order details.